Technical Support

We provide our clients with a range of Support Services that deliver leading in market, on the ground support for a range of technical support services for physical equipment such as Racking, Material Handling Equipment (Conveyors, Cranes, in line equipment such as Weighing Machines, Label Print & Apply Units, Docks and Doors), through to Warehouse Systems (PLC /WCS/WMS/WSS) and there associated hardware and field devices.

Our Support Services range from;

• Field Support Services.
• Onsite Support Services.
• Annual Maintenance Support Agreements, with scheduled, at call or ad-hoc attendance to agreed SLA’s.
• Annual Support Line or Helpdesk Support Agreements to support implemented Software / Hardware and Controls systems at site (s) to agreed SLA’s.
• Review and Engineering Validation Services for Changes or modifications to existing installations (ie: bay elevation and loading changes)
• Spare Parts Services – Recommended Critical Spare Parts or Extended Lead Time Parts Nomination(from OEM’s).
• Asset Management – Maintenance adherance to Schedule, parts usage and Asset tracking systems.
• OEM Manufacturer Support Services – Inspection, Reporting and Recommendations.
• OEM Modernisation, Refurbishment and Upgrade Services.
• Onsite Process, Data and Optimisation Review services to identify opportunities to enhance efficiency, productivity or accuracy.